Buyers Pre-purchase Information:
We do not intend to produce trade disputes with you, please read the detailed description carefully. Order as an endorsement.
The following situations are not quality issues:
(1) cable head, wrinkled, color distortions
(2) defects which do not affect the overall wear,such as minor crochet,lining,corners and other obvious at the start line, about a slight sewing arrhythmia
(3) a very small stain on light colored clothes.
(4) There may be a deviation between the actual size and the standard size chart, due to the thickness of the fabric, cutting, measuring methods and other reasons will be unable to avoid bias.
(5) do not not like the color, not comfortable, not feel good, poor quality workmanship, no tag, not pretty as pictures.
We are not responsible for all the consequences if you chose the wrong size.Please take good measurment of your pets before choosing size.
(Measurement difference from 1-2cm,pls make sure to check your pets measurement really matches to this set. All measurement is in cm and please note 1cm=0.39inch)
About picture and product:
If the item you received may has little difference with the picture,Please understand! This is normal phenomenon. Because there are difference of light and pixel. Thank you.
Items are shipped from China using Airmail, reach most of the countries within 20 to 45 business days.
Delivery time depends on destination and other factors, it may takes up to 60 business day.
We are not responsible for any custom duty or import tax.
We will leave POSITIVE FEEDBACK after receiving the payment. Please contact us if you are not satisfied with the item after receive it.
All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.
Serious Buyer Only! Please place bid only if you agree with all the terms.
Q:How do I pay for my purchase?
A: we accept the following payment methods: cridet card; moneybooker;T/T;western union.
Q:How much does it cost to ship to my country?
A:Package less than 2 Kg will be shipped by China Post Airmail which is free shipping to the 26 countries as following: United States; United Kingdom; Australia; Brazil; Canada; Italy; Turkey; Spain; Malaysia; France; Russia; Sweden; New Zealand; Norway; Switzerland; Japan; Thailand; Ireland; Israel; Belgium; Poland; South Korea; Austria; Germany; Denmark; Singapore.
Other countries and package over 2 Kg, buyers have to afford entire shipping cost.
Q:Is there any tracking Number for my item?
A: Yes, we ship every order with their Tracking Number, and you can view the shipment staus on the corresponding website.
Q:Does this product come with retail package?
A: We have declared the packing detail on the description of each product, please check it, thank you!
Q:I am a reseller,I would like to buy many pieces of your item, what's the wholesale price?
A: Hi,thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hygiene Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://petandfurniture.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!