We are dedicated to supplying high quality lamp for you, in order to make your shopping easy and happy, please read terms as below.
1. We offer worldwide free shipping by China Post Air Mail, average delivery time is from 15~30 days, for Russia/Brazil will be 25~45 days. In case of rush hour or national delay, will be longer than 60 days, please be kindly understand.
2. We highly recommend you to choose International Express including EMS/DHL/UPS if you want a faster delivery, we can get discount price from them, but the shipping fee will be charged by your part.
3. If you didn’t received the goods in 50 days ( 10% rate for Russia & Brazil), PLEASE, contact us to asking for a time extend, DO NOT open dispute for this reason because the delivery is totally out of sellers control, it should be Post offices duty, neither Dispute is not going to help you to get the goods faster.
4. The shipping is a big headache for both buyer & seller, a mutual understanding is highly needed. If you come from Russia or Brazil, we hope you can ask your Post Office to improve their service.
5. For all the deal are not included the tax, when the package come they may ask for it, please do not start dispute or leaved negative feedback.
1. Please forgive we can’t keep a 24hours online service because of time lag, if you have any questions, order inquiry, product size, color, shipment tracking etc. please leave us message, we will reply on 24h.
2. If you have quality problem of the goods, please contact us asap. We will try our best to solve your problem. Please don’t leave any negative feedback before you gave us this opportunity.
3. Customer Satisfaction our prime concern, your support is our greatest encouragement.
Return & Refund
1. Refund will be accept & release when the returned product is well received.
2. In case of product have unbearable defects, including dirty spot, damaging, please take photograph of it for approval, we will refund you according.
If you are satisfied with our products and service, please leave us 5 stars positive feedback.
If you have any questions regarding your transaction, please contact us before
Leaving feedback or apply dispute
Thanks for visiting US!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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