1. Worldwide shipping. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address must match your shipping address.
4. The images shown are not the actual item and are for your reference only.
5. Service transit time is provided by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season.
6. If you have not received your order after 30 days from payment, please contact us. We will trace your order and get back to you as soon as possible. Our goal is customer satisfaction!
7. Delivery Time:
We offer 100% Satisfaction Guarantee to all our customers. If you find any problems with our items, please do not hesitate to contact us within 7 days upon receipt of items. We will help you to solve any problems. Items should be returned to us in its original condition by mail with a tracking number.
Contact Us & Feedback:
1.If you have any inquires or any questions, please feel free to contact us by email or online, We will be happy to help and endeavor to get back to you within 24 hours;
2.Your satisfaction, our pursuit. We will leave positive feedback to all the buyer when the order finished. If you are satisfied with our items and service, please remember to leave us positive feedback and 5 score rating;
3.If you are dissatisfied with it, please do email us before leaving negative or neutral or score 1 or 2.We will try our best to solve it to your satisfaction and make your shopping experience enjoyable here.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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